Returns & Refunds

Return & Refund Policy – Zaluga Collection

Because all our products are custom-made and printed on demand, we do not accept returns or exchanges for incorrect size, color choice, or change of mind.

Refunds & Replacements

✅ Eligible for Refund or Replacement:
If your item arrives damaged, defective, or incorrect due to a manufacturing error, we will gladly offer a free replacement or refund.
You must contact us within 30 days of delivery and provide a clear photo showing the issue.

❌ Not Eligible for Refund or Replacement:

  • Ordering the wrong size or color by mistake.

  • Incorrect shipping address provided by the customer causing delivery failure.

  • Shipping delays caused by customs or other unforeseen circumstances beyond our control.

How to Request a Refund or Replacement

📩 Please contact us at info@zalugacollection.com with:
1️⃣ Your order number
2️⃣ A clear photo of the problem
3️⃣ A brief description of the issue

We will review your request and respond within 3-5 business days.

Shipping

🚚 Please note: We currently ship only within the United States.
Orders from outside the US cannot be processed or shipped.

Important Notes

⚠ Refunds are issued to your original payment method once the claim is approved.

If you have any questions, please don’t hesitate to reach out!